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 the toolkit

Training Courses

In this section

100K Welcomes

100k Welcomes is a national portfolio of training courses that focus on the Customer Experience.  It was developed for the Scottish Tourism Industry on behalf of Scottish Enterprise and Highlands and Islands Enterprise and involved the active participation of the industry. It has programmes aimed at all levels within the industry:

The Leadership Programme is aimed at engaging with the industry’s leaders in a way that develops new thinking and commitment to staff training and development and generates inspired and inspirational leaders.

The Operations Programme is aimed at tapping into the creativity, pride and passion of frontline staff to help transform the customer experience.

This portfolio builds on the success of  the Welcome Host and Scotland ’s Best Service training programmes.

Investors in People

The best organisations know that their people make the biggest difference between success and failure. This is especially true in the tourism industry, where the service is often the only product and differentiator that the business has. Investors in People is focused on helping organisations improve their performance through their people and so far, has been used by over 4,000 organisations in Scotland.

Investors in People is as relevant to businesses with 5 people as it is with those of 5000. It provides a framework to support business growth and improvement by helping to create a stable, motivated and well-qualified workforce. In short, Investors in People makes organisations more competitive with products designed to suit their scale, culture and market sector

For more information about the above or to take the first step, contact your Local Enterprise Company

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